Privacy Policy
Your trust is our most valuable basket. This policy outlines how EverBasket collects, safeguards, and handles your personal details across our website and grocery delivery services.
Bank-Grade Encryption
All transactions and sensitive credentials are encrypted using 256-bit SSL protocols.
Zero Data Selling
We never sell, rent, or trade your personal information to third-party advertisers.
You Own Your Data
Easily access, export, or request deletion of your account and order history anytime.
Freshness & Safety First
Delivery coordinates are strictly used for punctual, fresh grocery drop-offs.
1. Introduction & Overview
EverBasket ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy applies to all customers, visitors, and users of our online grocery platform, mobile application, and related services.
By creating an account, browsing our catalog, or placing an order on EverBasket, you acknowledge that you have read and understood how we collect, process, and protect your information as described herein.
2. Information We Collect
To provide seamless same-day grocery delivery and maintain your account, we collect several categories of information:
A. Personal Details You Provide
Full name, email address, contact phone number, delivery addresses, dietary notes, and password credentials upon registration.
B. Transaction & Payment Information
Purchased items, order totals, delivery time slots, voucher redemptions, and payment status. Credit card numbers are handled directly through PCI-DSS certified payment gateways and never stored on our servers.
C. Location & Delivery Coordinates
With your consent, device GPS and address coordinates ensure our delivery riders can navigate directly to your doorstep with minimal delays.
3. How We Use Your Information
We use your data for legitimate business purposes, including:
- Processing, packaging, and dispatching fresh farm groceries to your home.
- Real-time SMS, WhatsApp, and in-app updates on order tracking and rider location.
- Personalizing product recommendations and exclusive weekly discounts.
- Preventing fraudulent activities, unauthorized card usage, and account abuse.
6. Data Security & Retention
We employ industry-leading physical, technical, and administrative safeguards. Data is retained only as long as required for order history, warranty, tax compliance, or until you request account deletion.
7. Your Rights & Choices
You have full autonomy over your personal data:
- Access & Correction: Review or update your profile details in Account Settings.
- Data Portability: Request an export of your order history and profile info.
- Account Deletion: Contact our support team to permanently remove your records.
- Marketing Opt-Out: Unsubscribe from promotional emails or SMS notifications anytime.
8. Children's Privacy
EverBasket is designed for individuals aged 18 and older. We do not knowingly collect or solicit personal information from children under 16 without parental consent.
9. Updates to This Policy
We may periodically update this policy to reflect technological advances or regulatory amendments. Any significant changes will be communicated via notice on our website or via email prior to taking effect.
10. Contact Us & Privacy Inquiries
If you have questions, feedback, or wish to exercise your data rights, please reach out to our Data Protection Officer:
Email Us
privacy@everbasket.comCustomer Line
+880 1700-000000